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Case Management & Housing

Through deposit and emergency rental assistance, landlord-tenant mediation, and homelessness services our Case Management & Housing program helps clients to obtain and maintain safe, stable and affordable housing.

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Services and Benefits

The Case Management & Housing program offers holistic support to help households attain stable, affordable housing and identify additional barriers to reaching self-reliance:

Rent and Deposit Assistance
Landlord Tenant Mediation
Homeless Services

Rent and Deposit Assistance

Our rental assistance program helps households that have experienced a temporary financial crisis beyond their control. Clients must have a current lease in place or be able to sign a lease. Financial assistance may cover deposits or rent only. We are unable to assist with: mortgages or payments to roommate situations or family members. Payments are made directly to the landlord or property management company.

If you have questions, please call our Intake Line at (801) 359-2444.
Business Hours:
Mondays – Friday
9:00 am – 5:00 pm

Apply for Assistance in English Apply for Assistance in Spanish

Landlord Tenant Mediation

Our landlord tenant mediation program acts as a bridge to navigate conflicts between landlords and tenants. This service assists with landlord/tenant education and tenant rights. This service may help maintain housing and avoid evictions but does not include any legal services or representation. For legal assistance or representation, please contact Utah Legal Services at (801) 328-8891 or People’s Legal Aid at (801) 477-6975. To reach our landlord-tenant mediation program, please call (801) 214-3109 or email mediation@utahca.org.

If you are a tenant and have received a 3-day pay or vacate notice, please complete the tenant mediation assistance application below.

If you are a landlord and are seeking mediation services for your tenant, please complete the landlord mediation assistance application below.

Contact our Mediation staff Tenant Mediation Application Landlord Mediation Application

Homeless Services

Utah Community Action provides intake and diversion services at all of the Homeless Resource Centers in Salt Lake County. If you need more information about homeless services or bed availability, please call (801) 990-9999. This line is available 24 hours a day, 7 days a week. If you do not reach a staff member, please leave a voicemail with your name and contact information and your call will be returned within 2 hours.

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What to Expect

Here is a timeline for what to expect when applying for rental assistance. On average, it takes approximately 6-8 weeks from the time of application to your landlord or property manager to receive a rental and deposit payment. Applicants may qualify for multiple months of assistance depending on the situation and funding available.

  • Step 1

    Complete our online application. If we need additional information or corrections, we will send you an email. Please double-check your junk or spam folder to see if we have requested corrections. Applications are processed within 5-7 business days. If you have questions about our online application or need an status update on your application, you may contact us at (801) 359-2444 or housingintake@utahca.org.

  • Step 2

    After all corrections have been made and your application is complete, you will be contacted by phone or email to book an appointment if you qualify. If you do not qualify for an appointment at this time, staff will contact you to let you know about additional assistance that may be available from other Utah Community Action programs or community partners. You are welcome to reapply every 30 days as funding sources are regularly updated.

  • Step 3

    Once an appointment is booked, it's important that you gather necessary documents from your landlord before your appointment date. Phone appointments are currently being booked 3-4 weeks out and we are unable to expedite applications at this time due to the volume of requests. All appointments are currently over the phone with one of our case managers, who will make the final determination as to whether you qualify for available rental assistance.

Feedback

If you would like to apply for Housing Case management, please complete the application above in by clicking 'Complete the Application' and then choose your preferred language. If you have already applied for our housing programs and need an update on your application or have other questions please contact us at (801) 359-2444.